The Virtual Shopping Platform Built for Modern Retailers
inShop connects your online visitors to a real expert on a live video call with seamless web & app access — just a QR code or one click. Built for the retailers where texture, shine, and fit can't be a photograph.
The Biggest Challenges Retailers Face When Selling Online
From scan to sale, in three steps.
Scan or click
A customer scans your QR code or enters your Vendor ID — no account required.
Connect instantly
The call routes automatically to your next available agent. HD video, even on slow connections.
Shop, live
Your expert shows the product, answers questions, and guides the sale — just like in-store.
Everything your team needs, built in.
Pulled straight from the inShop platform — no add-ons required.
Instant Video Call
Customers start a call instantly via QR code scan or a unique Vendor ID — no waiting, no setup.
High Quality Video Even on Low Bandwidth
Enjoy high quality video performance even under low bandwidth conditions.
Automatic Call Routing
Calls route to the next available agent automatically, minimizing customer wait time.
Analytics & Call Logs
Track engagement and shopping behavior, plus a full history of incoming, missed, and rejected calls.
Branding & Customization
Apply your logo, colors, and visual identity across every customer touchpoint.
Scheduling & Waiting Room
Customers can book ahead or call instantly, with a branded waiting room for marketing content.
Dedicated tools for every user.
We built clean, separate workspaces for your admins, agents, and customers. Everyone sees exactly what they need to move the sale forward.
Total control for Admins
Manage your entire video shopping operation from one central dashboard. Track team performance, configure system settings, and make sure no call goes unanswered.
- →Monitor today's calls and complete call history
- →Manage devices and team schedules
- →Track incoming, missed, and rejected calls
- →Customize the customer waiting room experience
- →Handle software integrations and user licenses
Clear daily tools for Agents
Your sales team gets a simple interface designed to help them sell, not manage software. They can easily track their daily meetings and performance.
- →View upcoming scheduled meetings instantly
- →Access recent calls and detailed call logs
- →Review personal performance analytics
- →Manage profile and basic information
Easy access for Customers
Customers get a straightforward portal that makes connecting with your experts simple. No technical hurdles, just a smooth path to start shopping.
- →Start a live meeting instantly with one click
- →Schedule future video meetings at their convenience
- →Manage and view all past and upcoming meetings
- →Access basic profile settings and help center
Retailers who turned video calls into revenue.
GRT Jewellers
Gold and diamonds, delivered face-to-face, anywhere in the world. Customers in the USA and Australia now browse collections through live video — guided by a real expert, not a product photo.
Emerald Jewel Industry
Diamonds are won or lost in the light. Online sales grew once shoppers could inspect each stone live with a gemological expert — the same scrutiny they'd apply in a showroom.
CKC Jewellers
A century-old legacy, now open to the world. CKC extended their trusted in-store experience to customers abroad — without holding extra inventory.
What an inShop Live Video Shopping Session Actually Looks Like
Not a livestream. A conversation.
| Aspect | Traditional Online Shopping | inShop (Virtual Shopping) |
|---|---|---|
| Customer Interaction | Static product photos and descriptions only | Live video call with a real sales agent |
| Personal Assistance | None — fully self-service | Real-time guidance from knowledgeable product experts, available globally |
| Trust & Confidence | Relies on product images and reviews | Builds trust through live, human interaction — digitally mimics an in-store experience |
| Connection Method | Browse website/app on your own | Instant connect via QR code scan or unique Vendor ID, or schedule a session in advance |
| Branding Experience | Limited to the business's static website design | White-labeled and embedded into the business's own website/app with custom branding |
Flexible pricing for any team
inShop offers everything needed to run an online virtual Shopping at scale.
Get In Touch
Have questions about deployment, pricing, or security? Our team is ready to answer all your questions.
Contact Information
Ready to let your experts sell to the whole world?
Book a live walkthrough — see exactly how a customer connects, in under 10 minutes.
Frequently asked questions
What virtual shopping platform is inShop?
+inShop is a cloud-based &SaaS virtual shopping platform built for retail stores and e-commerce businesses. It lets these businesses offer their online customers a genuine in-store shopping experience through live video calls — so a shopper can browse, ask questions, and get personalized help from a real sales agent without visiting a physical store.
What happens on a slow internet connection?
+inShop is built to maintain HD video clarity even under low bandwidth, so the experience stays smooth for customers shopping from anywhere.
How does a customer actually start a video shopping session on inShop?
+Customers can begin instantly by scanning a QR code or entering a unique Vendor ID to start a video call right away, or they can schedule a video shopping session in advance for a time that's convenient for them. While waiting, they're placed in a virtual waiting room where they can view marketing materials until an agent becomes available.
Can a business make inShop look like its own branded platform?
+Yes. inShop supports white-labeling and customization, so businesses can embed it into their own website or mobile app with their company's look and feel, using easy-to-use APIs. This means customers experience the platform as a natural extension of the business's own brand, not a third-party tool.
What does "inShop" actually mean, in simple terms?
+Think of inShop as bringing the "shop" experience "in" to a video call. Instead of just browsing product photos on a website, a customer clicks a link or scans a QR code and is instantly connected — face to face over video — with a real store agent who can show them products live, answer questions, and guide the purchase, just like walking into a physical store.
What virtual shopping platform is inShop?
+inShop is a cloud-based &SaaS virtual shopping platform built for retail stores and e-commerce businesses. It lets these businesses offer their online customers a genuine in-store shopping experience through live video calls — so a shopper can browse, ask questions, and get personalized help from a real sales agent without visiting a physical store.
How does a customer actually start a video shopping session on inShop?
+Customers can begin instantly by scanning a QR code or entering a unique Vendor ID to start a video call right away, or they can schedule a video shopping session in advance for a time that's convenient for them. While waiting, they're placed in a virtual waiting room where they can view marketing materials until an agent becomes available.
What does "inShop" actually mean, in simple terms?
+Think of inShop as bringing the "shop" experience "in" to a video call. Instead of just browsing product photos on a website, a customer clicks a link or scans a QR code and is instantly connected — face to face over video — with a real store agent who can show them products live, answer questions, and guide the purchase, just like walking into a physical store.
What happens on a slow internet connection?
+inShop is built to maintain HD video clarity even under low bandwidth, so the experience stays smooth for customers shopping from anywhere.
Can a business make inShop look like its own branded platform?
+Yes. inShop supports white-labeling and customization, so businesses can embed it into their own website or mobile app with their company's look and feel, using easy-to-use APIs. This means customers experience the platform as a natural extension of the business's own brand, not a third-party tool.